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Frequently Asked Questions

This page shares answers to some of our most frequently asked questions. If you have questions that are not answered here, please reach out to us! We would love to share more information with you. 

Question

What does Valens Solutions do? 

Answer

We provide comprehensive, holistic case management services to assist refugee and immigrant individuals and families in crisis, with urgent needs, and with life management skills. We meet people where they are and work to meet their needs to encourage and foster growth and sustain independence. This may mean assistance with access to education, job skills, employment, health care, food, housing, and more. 

Question

How does the case management work?

Answer

We employ Community Navigators who conduct comprehensive, culturally competent assessments of an individual's or family's needs and we work with our Navigators to provide for immediate urgent needs, then connect our clients to resources that assist them in achieving improved quality of life and sustainment such as ongoing medical care, education, and employment. 

Question

Do you only help refugees and immigrants? 

Answer

Valens Solutions exists to serve refugee and immigrant populations in our community who are struggling to become productive, independent citizens of their communities.

Question

Do you provide assistance to undocumented people who are in America illegally?

Answer

We are not equipped to provide services to those who are living in America, undocumented. However, if any individual is in immediate danger or in need of emergent medical care, we will do all we can to help them achieve safety. When undocumented individuals contact us, we refer them to immigration attorneys and legal services that can help them file the appropriate paperwork to begin the legal immigration process. 

Question

Do you provide cash assistance to individuals or families in need? 

Answer

No. We do not provide cash assistance however, when identified through assessment, we work hard to address emergent needs in tangible ways to provide for food, shelter and safety of our clients. Our goal is to provide case management services that connect clients to resources that encourage and support independence.

Question

Are donations to Valens Solutions tax-deductible? 

Answer

Yes, Valens Solutions, Inc., is a 501(c)3 nonprofit organization. All donations are tax-deductible.

Question

How are donations to Valens Solutions utilized? 

Answer

Donations are used to provide for emergent needs for families and/or individuals in crisis. Funds collected are also utilized to provide safe office space to meet with clients, and to pay our Community Navigators who provide meaningful assessment and case management services.

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